Frequently Asked Questions

Everything you need to know about Onion Beauty

Are Onion products suitable for sensitive skin?

Yes, our formulations prioritize gentle, plant-based ingredients and are dermatologically tested to ensure they are safe for all skin types, including sensitive skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.

Are your beauty products cruelty-free?

Absolutely. Onion is committed to ethical beauty; we never test our products or ingredients on animals and are Leaping Bunny certified.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.